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OUR FAQs section

  • Are you available 24/7 for emergency services?
    Yes, Enviva provides 24/7 emergency locksmith services to cater to residential, commercial, and automotive needs. We understand that lock-related emergencies can occur at any time, and we are committed to ensuring you have access to help whenever you need it. However, please note that in some cases, due to security concerns for our employees, we may have to schedule late night or after-hour callouts for the next morning depending on the location and security risks involved. Our priority is to offer prompt and reliable service while ensuring the safety of our team. If you find yourself in an emergency situation, please contact us immediately, and we will work diligently to assist you as quickly as possible.
  • What locksmith services do you offer?
    We provide lock installation, repair, replacement, rekeying, key duplication, and emergency lockout services for homes, businesses, and vehicles.
  • What types of locks do you work with?
    At Enviva, we pride ourselves on our expertise and versatility when it comes to locksmith services. We work with a wide variety of locks including residential deadbolts, mortise locks, and padlocks for general security. For more advanced needs, we offer services for smart locks and high-security locks, ensuring your home or business is protected with the latest technology. Additionally, we specialize in automotive locksmith solutions, providing services for car door locks, ignitions, fuel caps, and boot locks to ensure that you have comprehensive coverage for all your locksmith needs. Whether it's for your home, office, or vehicle, Enviva is committed to unlocking peace of mind, one key at a time.
  • How long does it take to get into a locked property?
    At Enviva, the time it takes to unlock a property hinges on the type of lock in question. For most standard locks, our skilled technicians can usually gain access within minutes. However, there may be situations where the lock mechanism is more complex or damaged. In such cases, our team might need to remove the old lock and install a new one, especially for fixed properties like houses. Rest assured, Enviva is committed to providing efficient and professional locksmith services, ensuring you regain access with minimal delay.
  • Can you open my door without damaging the lock?
    Yes, at Enviva, our highly trained locksmith technicians employ non-destructive methods whenever possible to unlock your doors without causing any damage to the lock or surrounding areas. We prioritize the safety and integrity of your property, ensuring that you can regain access smoothly and efficiently. Trust Enviva for secure and professional locksmith services that unlock peace of mind, one key at a time.
  • Do you provide security upgrades?
    Yes, Enviva offers comprehensive security upgrade services. Our expert locksmiths can assess your property and recommend effective lock upgrades, advanced smart locks, and other security enhancements tailored to your specific needs. Our aim is to ensure that you feel safe and secure, unlocking peace of mind, one key at a time.
  • Can you unlock my car without damaging it?
    Yes, we prioritize the safety and integrity of your vehicle. Our experienced locksmiths use specialized tools to unlock vehicles without causing any damage to the locks or doors. With our professional approach, you can rest assured that your car will be unlocked efficiently and safely. Unlocking peace of mind, one key at a time, is our commitment to you.
  • Can you repair or replace car door locks and ignitions?
    Yes, we specialize in both repairing and replacing car door locks and ignitions. Our skilled locksmiths ensure that your car door locks and ignitions are functioning properly, restoring your vehicle's security and your peace of mind. Whether you've experienced a lockout, a malfunctioning ignition, or just want to upgrade your car's security features, our team uses the latest tools and techniques to deliver reliable, efficient service. Trust Enviva to unlock peace of mind, one key at a time.
  • What should I do if my car key won’t turn in the ignition?
    If your car key won’t turn in the ignition, it could be due to a worn-out key or an ignition cylinder issue, or both. At Enviva, we specialize in diagnosing and resolving such problems to get you back on the road quickly. Contact us, and our professional locksmiths will inspect your key and ignition cylinder, determine the exact cause, and provide an effective solution tailored to your needs. Unlock peace of mind with Enviva—your trusted locksmith service.
  • What automotive locksmith services do you provide at Enviva?
    We specialize in a comprehensive range of automotive locksmith services to ensure you’re never left stranded. Our expert team provides car key replacement for lost or damaged keys, key duplication for spares and convenience, and advanced transponder key programming. We also handle remote key fob repair and programming to keep your vehicle's electronic access systems functioning smoothly. Additionally, we are proficient in managing all keys lost situations and offer prompt vehicle lockout services to get you back on the road quickly. We work with all car brands across the board. Trust Enviva Auto for professional, reliable, and efficient locksmith solutions tailored to your needs.
  • Do you program transponder keys and key fobs at Enviva?
    Yes, we specialize in programming transponder keys and key fobs for most vehicle makes and models. Our experienced technicians use the latest technology to ensure your keys and fobs are programmed accurately and efficiently. Whether you've lost your keys or simply need a spare, we're here to provide you with reliable and professional service, unlocking peace of mind one key at a time.
  • What types of vehicles does Enviva service?
    We provide locksmith services for a wide range of vehicles to ensure your peace of mind. Our expert technicians are equipped to handle most car makes and models, including sedans, SUVs, trucks, and motorcycles. Whether you need assistance with key replacements, lockouts, or any other locksmith-related issues, you can trust Enviva to offer professional and reliable service for your vehicle. "Unlocking peace of mind, one key at a time" is not just our motto; it's our commitment to you.
  • Can you make a replacement key if I’ve lost mine?
    Yes, at Enviva we specialize in creating replacement car keys, even if you've lost the original. We cater to all car brands and utilize the most advanced technology available to ensure a seamless and reliable service. Our goal is to unlock peace of mind, one key at a time. Whether you need a basic key or a sophisticated transponder key, our expert locksmiths are equipped to get you back on the road quickly and efficiently.
  • Can you help if my car key is stuck in the ignition?
    Yes, we can absolutely help if your car key is stuck in the ignition. Our professional locksmith services are designed to safely extract keys from ignitions without causing any damage to your vehicle. Utilizing advanced tools and techniques, our experienced technicians ensure a quick and effective solution, allowing you to get back on the road with minimal hassle. Contact us today for prompt assistance!
  • What are the signs of ECU failure and how can you assist?
    The Engine Control Unit (ECU) is a critical component of your vehicle, and its failure can manifest through several symptoms. Common signs include poor fuel efficiency, stalling, difficulty starting the car, or the car dying while driving. If you encounter any of these issues, it is essential to seek our assistance immediately. We specialize in diagnosing and addressing ECU-related problems. Our experienced technicians use advanced diagnostic tools to pinpoint the cause of the failure and provide effective solutions to get your vehicle back on the road safely and efficiently. Enviva Auto is your trusted partner in vehicle care.
  • How do I know if my car’s suspension needs repair?
    We believe ensuring your vehicle's suspension is in optimal condition is vital for safe and smooth driving. Key indicators that your car's suspension may need repair include uneven tire wear, difficulty handling or poor steering response, and excessive bouncing or noise when driving over bumps. If you notice any of these signs, it’s important to have your suspension system inspected by us. Symptoms like uneven tire wear can indicate misalignment or worn-out suspension components, poor handling might suggest issues with shock absorbers or struts, and excessive bouncing usually points to failing dampers. Our expert technicians at Enviva Auto can perform a thorough diagnostic to determine the exact problem and recommend the best course of action to restore your vehicle’s performance and safety.
  • Do you offer warranties on your repairs and parts at Enviva Auto?
    Yes, we understand the importance of reliability and peace of mind when it comes to getting your car on the road and keeping it in top notch condition. That's why we provide warranties on both our parts and labor. Our warranty ensures that should any issues arise with the services we render, you can rest assured knowing we'll take care of it. For more specific details about the duration and terms of our warranties, please contact us directly.
  • How do I know if my car needs servicing?
    We understand the importance of keeping your vehicle in top condition to ensure safety and performance. Some key signs that your car may need servicing include unusual noises, dashboard warning lights, reduced performance, or adhering to regular maintenance schedules. Unusual noises, such as squealing brakes or a sputtering engine, can indicate underlying issues that require prompt attention. Dashboard warning lights act as indicators of various problems, from minor to severe, and should never be ignored. If you notice a drop in your vehicle’s performance, such as sluggish acceleration or difficulty starting, it’s time to get it checked out. Additionally, following a regular maintenance schedule, as outlined in your vehicle’s manual, ensures that your car remains in optimal condition. For further advice on car maintenance, Enviva Auto is here to help.
  • What is an immobilizer bypass?
    An immobilizer bypass is a service designed to resolve issues with a vehicle's immobilizer system, allowing your car to start smoothly without the cost of replacing expensive electrical parts or control modules. We specialize in diagnosing and bypassing immobilizer problems. Our skilled locksmith technicians use advanced tools and techniques to ensure that the immobilizer system issue is effectively addressed, restoring your vehicle's functionality quickly. Enviva Auto is here to help.
  • Do you service all car makes and models?
    Yes, at Enviva Auto, we pride ourselves on our ability to service a wide range of vehicles. Whether you drive a sedan, an SUV, a luxury car, or any other type of vehicle, our experienced mechanics are equipped to handle your needs.
  • Can you repair or replace my ECU?
    Yes, we specialize in diagnosing ECU (Engine Control Unit) faults. Our experienced technicians will thoroughly assess the issue and determine whether a repair is possible. If a repair isn't feasible, we can replace the ECU with a new or refurbished unit to ensure your vehicle is running smoothly. Trust us to handle your ECU needs with precision and care.
  • What’s included in your shock absorber replacement service?
    Our shock absorber replacement service is designed to enhance your vehicle's performance and ensure maximum safety on the road. We meticulously replace worn-out shock absorbers with high-quality parts, which are engineered to provide smoother and safer rides. By opting for our service, you can expect improved handling, reduced wear on tires, and overall better stability for your vehicle. Our expert technicians handle the entire process with precision and care, giving you peace of mind every mile you drive.
  • What should I do if my check engine light comes on?
    If your check engine light comes on, it's essential to act promptly to prevent potential further damage to your vehicle. Bring your vehicle to Enviva Auto immediately for a diagnostic test. Our professional team will quickly identify the issue and provide the necessary repairs to ensure your vehicle is running smoothly. Acting quickly can help you avoid more extensive (and expensive) damages down the line.
  • How long does a car diagnostic test take at Enviva Auto?
    We prioritize efficiency and precision when it comes to car diagnostic tests. Typically, most diagnostic tests are completed within 30–60 minutes. However, the exact duration may vary depending on the complexity of the issue. Our trained professionals utilize advanced diagnostic tools to accurately identify and resolve any problems, ensuring you can get back on the road with peace of mind as swiftly as possible.
  • How often should I service my car?
    We recommend servicing your car every 10,000–15,000 km or as specified by your vehicle manufacturer. Regular maintenance not only ensures your vehicle's longevity and optimal performance but also guarantees peace of mind on the road. Following the manufacturer’s guidelines will help prevent unexpected repairs and keep your vehicle in top condition. If you're unsure about your car's specific service intervals, feel free to contact us, and our expert team will be happy to assist you.
  • What automotive services does Enviva Auto provide?
    We specialize in providing comprehensive automotive services designed to meet all your vehicle needs. Our offerings include advanced diagnostics to pinpoint issues accurately, precise repairs to get your vehicle back on the road, complete engine overhauls for restoring performance, and ECU testing to ensure your car's computer systems are functioning correctly. Additionally, we offer immobilizer bypass services to address security system malfunctions. With our wide-ranging expertise, Enviva Auto is dedicated to unlocking peace of mind, one key at a time.
  • What does your diagnostics service cover?
    Our diagnostics service is designed to thoroughly evaluate various aspects of your vehicle's performance or wherever the problem lies. Using advanced diagnostic tools, we can identify issues with engines, transmissions, electrical systems, and much more. Once the diagnostic process is complete, we provide you with diagnostic report, detailing the findings and offering recommendations for the necessary repairs. Trust Enviva Auto to unlock peace of mind by ensuring your vehicle is in top condition.
  • Do you handle all types of car repairs?
    Yes, we pride ourselves on offering a comprehensive range of car repair services. From minor fixes to major overhauls, our experienced technicians can handle it all. Whether it's repairing engines, brakes, suspensions, or addressing other automotive issues, we ensure your vehicle is in top condition. We're dedicated to providing reliable and professional auto repair services to meet all your needs.
  • What payment methods do you accept?
    We strive to make our services as convenient as possible for our customers. We accept a variety of payment methods including cash, debit cards, credit cards, eft's and mobile payments. For added convenience, our technicians always travel with a card machine, allowing secure and seamless transactions on the spot. Whether you're locked out of your car or need a new key fob, you can count on us to provide flexible payment options to suit your needs.
  • How long will it take your technician to arrive for emergency services?
    Response times can vary depending on factors like location and work schedule. However, we prioritize rapid response to emergency situations, aiming to arrive within 30–60 minutes. Our team is dedicated to unlocking peace of mind as quickly and efficiently as possible, so you can count on us to be there when you need us most.
  • Do you offer warranties on your services at Enviva?
    Yes, we stand by the quality of our workmanship and the products we use. We provide warranties on both our services and the products we install, excluding manufacturer defects. This means that if there are any issues or defects within the warranty period, you can contact us and we will address them promptly. Our commitment is to ensure your complete satisfaction and peace of mind. For specific details regarding warranty coverage, duration, and terms, please reach out to our customer service team.
  • Do I need to book an appointment for my car?
    While we do accept walk-ins, we highly recommend booking an appointment to ensure faster and more efficient service. Scheduling an appointment allows us to prepare for your specific needs, minimizing wait times and ensuring that our specialists can provide the best possible care for your vehicle. This streamlined process helps us maintain our commitment to unlocking peace of mind, one key at a time. To book your appointment, please use our website online booking service or call us on the numbers provided at the bottom of this page.
  • How much do your locksmith services cost?
    The cost of our locksmith services varies depending on the type of service you need and the complexity of the job. Whether you are locked out of your car, need a new set of keys, or require ignition repair, each service is priced differently to reflect the specific challenges and requirements involved. To provide you with the most accurate and competitive pricing, we offer free quotes tailored to your unique situation. Simply contact us, and our professional team will be happy to assist you with a detailed and transparent estimate. Unlocking peace of mind, one key at a time is our commitment to you.
  • Do you charge extra for after-hours locksmith services?
    Yes, we charge an additional fee for locksmith services provided outside of regular business hours. However, we always ensure transparency by providing an upfront estimate before commencing any after-hours service. Our commitment is to unlock peace of mind, one key at a time, so you can be assured that there will be no hidden costs or surprises with our service.

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15 Burger Street

Standerton, Mpumalanga South Africa 2430

Mon- Fri:  8am- 5pm Saturday: 8am-12am

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